We're refocusing this month on our heart for operational excellence. Operational Excellence means functioning as a restaurant in a way that reflects the best of what we can be, that the performance of each shift meets the potential of the Team Members working it. We don't just want to "get through" the shift, or "get by" in our position, we want to commit ourselves to what really matters. When we care about doing things right, it shows in how clean we are, how hospitable we are, how fast and accurate we are, and how fresh, hot, and delicious our food can be...
But the opposite is true as well, when we have a "get by" or "good enough" attitude, our restaurant becomes dirty, smiles disappear from faces, our welcome guests just become "annoying customers," food goes out that's lukewarm or unpleasing to the eye, and bags are stuffed or crumpled and then hurriedly passed off to a guest that's been waiting forever in a crowded loud lobby.
Operational Excellence starts with YOUR personal attitude and approach to each shift. If you don't care about it, it won't happen, and our restaurant will struggle in a place of frustration and mediocrity. Your directors care about you, and they care about the restaurant...but they can't make you care about the things that matter, that has to come from within you. The opportunities for advancement in the journey at Fulton Street start right here: Team Members caring about operational excellence. How will you engage your shifts this week with cleanliness, pace, focused care, and serving great food?