The Main Squeeze

That's right, Citrus Loving Fools, we're running our first ever Lemon Juicing contest this week at the 144. Sign-Ups in the restaurant are now LIVE. Here's the rules:

THE MAIN SQUEEZE

Sign ups can be found posted on the door between the kitchen and the stairwell. The contest is running from Monday-Thursday and spots are limited so don't wait! 

What does is take to be Fulton's top lemon squeezer? You must wash, cut, and squeeze 1 case of lemons to appropriate yield...and do it faster than all of your fellow Team Members. Someone will officially clock your time and at the end of the week, we'll declare a winner.

Door Dash Instructions

Beginning next Monday, 7/30, we will be partnering with the delivery service Door Dash to bring food to our guests wherever they are! This is a very exciting partnership, but we need your help to make it a success.

In order to ensure food quality once the food has left the restaurant, there are some important things that both us and Door Dash have agreed to. Here's what's required for EVERY Door Dash order:

1. Hot coffee and ice dream are not included in any door dash orders. Milkshakes can be ordered, but must be served with a flat lid and no whipped cream or cherry. 

2. Hot and cold food must be packaged separately and served dine-ready with any utensils and condiments needed. 

3. Every bag must be folded and sealed with a delivery seal after confirming order with Dasher.

There are also specifications for tendering the order:

1. Guest’s DoorDash order is automatically sent to the Deferred Order Queue just like a Chick-fil-A One order.

2. Dasher arrives at the counter and tells the Team Member: “Hi, I have a DoorDash order for (customer name).” Dashers are asked to carry a branded, insulated bag to help with identification.

3. Team Member recalls the order from the Mobile Deferred Order Queue, which will show up as “DD-(customer name)” on the POS. Please make sure you always use the recall button, NOT the “release” button. 

4. Team Member confirms the order, tenders as “To be Collected” and chooses DoorDash. This releases the order to the mobile KPS and signals the kitchen team to prepare the order.

5. Team Member verifies every part of the order with Dasher, then seals the bag with a delivery seal.

Please let Andrea or your shift leader know if you have any questions about this process. 

Operational Excellence

We're refocusing this month on our heart for operational excellence. Operational Excellence means functioning as a restaurant in a way that reflects the best of what we can be, that the performance of each shift meets the potential of the Team Members working it. We don't just want to "get through" the shift, or "get by" in our position, we want to commit ourselves to what really matters. When we care about doing things right, it shows in how clean we are, how hospitable we are, how fast and accurate we are, and how fresh, hot, and delicious our food can be...

But the opposite is true as well, when we have a "get by" or "good enough" attitude, our restaurant becomes dirty, smiles disappear from faces, our welcome guests just become "annoying customers," food goes out that's lukewarm or unpleasing to the eye, and bags are stuffed or crumpled and then hurriedly passed off to a guest that's been waiting forever in a crowded loud lobby.

Operational Excellence starts with YOUR personal attitude and approach to each shift. If you don't care about it, it won't happen, and our restaurant will struggle in a place of frustration and mediocrity. Your directors care about you, and they care about the restaurant...but they can't make you care about the things that matter, that has to come from within you. The opportunities for advancement in the journey at Fulton Street start right here: Team Members caring about operational excellence. How will you engage your shifts this week with cleanliness, pace, focused care, and serving great food?

Cow Day

The smile of a man about to get 10 desserts!

Thanks again for making Cow Day such a big success! It was fun to celebrate together in a fun environment...we look forward to making many new amazing memories with you in the restaurant!

HotSchedules

  POLICIES AND PROCEDURES

SWAPPING SHIFTS: 

• RELEASING, INITIATING A TRADE, OR SWAPPING MUST BE DONE THROUGH THE HOT SCHEDULES PLATFORM AND MUST BE APPROVED BY LEADERSHIP. 
• If it is not approved, the original scheduled team member is responsible for the shift. 

REQUESTING TIME OFF: 

• All Requesting time should be done 3 weeks before desired date, and input into hot schedules. 
• You will receive an approved message or unapproved once leadership has reviewed the request. 
• Requesting days does not mean you are 100% off, unless you receive the approved message. 
  • If you are by chance scheduled, please release the shift, and notify the scheduler of the oversight. If it is a legitimate oversight, the scheduler will find coverage. 
• If you have an emergency time that you need off for something, within the 3 week time frame, it is your responsibility to find coverage for any shift you need coverage for. 
• Lastly, if it is not in hot schedules it is not done. Please do not email, message, or in passing let the scheduler know of what days you will need off.  If you need assistance with how to manage your app, please let a director know. 

AVAILABILITY CHANGES: 

• Availabilities must be put into hot schedules, so if you have not done that please update immediately. 
• Availabilities are guidelines to schedule within, they are not creating your own schedule. If you begin to limit your availability, your hours will begin to be limited (except of a life situation change, which should be stated in the reasoning.)  
• Availability changes will take 2-3 weeks to go into effect. 
• If because of a transition you are scheduled outside your current availability, please release the shifts that are outside, and discuss with the scheduler through hot schedules messaging any concern. 

Speed of Service Contest!

JULY CONTEST: SPEED OF SERVICE

WHO: EVERYONE!

Speed of Service is influenced by every single Team Member, both Back of House and Front of House.

WHAT: A contest among our team to keep our speed of service under 3 minutes.

WHEN: From July 16th-31st

WHERE: 144 Fulton Street, of course!

WHY: Faster speed = Happier guests, more guests served, higher sales, more opportunity to impact our community

As if you need any more incentive...if we meet our goal, then the entire team gets a $15 limit with no restrictions for their break meal on August 1st.

HOW: By working LEAN and efficiently in your respective areas, and keeping up pace whether we have 1 guest in line or 100. It’s a team effort!